eBanking Personal
Access Your Account Using a Username and Password or Through More Secure Methods (e.g., scanning a QR code from your mBank app or using a combination of username, password, and OTP code).
Pay Bills and Monthly Obligations whenever you want, with transaction confirmation via SMS OTP code.
Create Templates and Recipients for quick and easy transfers you use most often.
Pay Off Your Credit Card Debt or transfer funds from your current account to your credit card.
Exchange Currency at a more favorable euro exchange rate.
Check Account Balances and Transactions for your accounts, loans, and credit cards.
Download Electronic Payment Confirmations for your records.
Use the "Prenesi" Option to send and receive money based on your registered mobile phone number.
Instructions for Negotiating the Exchange Rate
If you would like to obtain a more favorable exchange rate, you can negotiate it directly via the banking application, without visiting a branch. Your request is reviewed by a banker at the moment of submission, and the entire process is carried out quickly and securely within the application.
Exchange rate negotiation is available on every business day from 09:00 to 16:00.
*The minimum amount for exchange rate negotiation is EUR 10,000.
Submitting a request via the Virtual Inbox
Log in to the banking application and, in the upper right corner of the screen, select Virtual Inbox – option Go to Inbox.
Click New message, select the message type, enter the subject (e.g. Exchange Office, Conversion...), and write the message text (make sure to include your personal identification number).
After completing the required fields, click Send to forward the request to the Bank for further processing.
Reviewing the Bank’s response
Once the request has been processed, the Bank’s response will be available in the Virtual Inbox.
If the offered exchange rate suits you, you may complete the transaction immediately.
